1
Your written guarantee
Your quotation or contract states the guarantee period and cover applying to the exact products and work being supplied. Window Warriors is your first point of contact if a covered problem develops.
Protection explained properly
Guarantees you can understand, not just a badge on a page.
We explain what is covered, who provides the protection and which paperwork applies to your particular installation.
Assure registered
Applicable replacement window and door work can be self-certified through the authorised Assure Competent Person Scheme.
Three layers of clarity
Different documents do different jobs.
A written company guarantee, an Assure compliance certificate and insurance-backed protection are related, but they are not the same thing.
2
Assure certification
Qualifying notifiable replacement window and door work is registered through Assure. The scheme issues the relevant Building Regulations compliance certificate for the installation.
3
Insurance-backed protection
An Assure-approved insurance-backed guarantee is provided for qualifying domestic installations. It protects the applicable contractual guarantee in the circumstances and for the period stated in the policy if the installer can no longer honour it because the company has closed.
The honest version
Insurance-backed does not mean every fault is insured forever.
The policy has its own scope, term, conditions and exclusions. The policy document is the final word on what it covers.
- Window Warriors handles its own guarantee responsibilities while trading
- The insurance-backed protection applies only to qualifying work and circumstances stated in the policy
- Normal wear, accidental damage, misuse and maintenance issues are not automatically covered
- Product-specific and manufacturer terms can differ
- Keep the quotation, guarantee, policy and compliance certificate together
No blanket promises
The guarantee follows the product and the agreed scope.
Windows, doors, roofs, garage systems and repair work are different products. We state the applicable cover in writing rather than using one headline that may not apply to everything.
Replacement windows and doors
The written guarantee identifies the cover for the frame or doorset, sealed glass units, hardware and workmanship. Assure registration and insurance-backed protection are included where the installation qualifies.
Warm roofs and conservatories
Cover depends on the roof system, frames, glazing, internal finish and contracted work. The quotation states the guarantees and any separate manufacturer terms that apply.
Garage doors, roofline and repairs
Guarantees depend on the selected system, components and nature of the work. These products are not presented as automatically covered by the Assure window and door scheme.
What to keep
Your installation paperwork matters.
- Your accepted quotation or contract and final specification
- Your Window Warriors guarantee terms
- Your Assure compliance certificate where applicable
- Your insurance-backed guarantee policy where applicable
- Any separate manufacturer warranty documents
- Payment and completion records
Guarantee questions
Useful answers before you order.
Is the insurance-backed guarantee the same as the Window Warriors guarantee?
No. Window Warriors remains responsible for its own written contractual guarantee while trading. The insurance-backed cover for qualifying work is designed for the circumstances set out in the policy if the company has closed and can no longer honour that guarantee.
Does Assure apply to every product on the website?
No. Assure covers qualifying work within its approved scheme scope. Warm roofs, new conservatories, roller garage doors, roofline and repairs can carry their own written or manufacturer guarantees, but they should not automatically be described as Assure-covered.
What if I have a problem after installation?
Contact Window Warriors first using the details on your paperwork. We will review the agreed specification and guarantee terms and explain the next step.
Can I see the guarantee terms before agreeing?
Yes. Ask us to identify the applicable guarantee period, coverage, exclusions and insurance-backed documentation for the proposed work before you accept the quotation.
Protection before pressure
Ask what your particular installation includes.
We will explain the relevant guarantee and certification route before anything is ordered.
Official information: Assure Certification and GOV.UK competent person scheme guidance. Insurance-backed guarantee cover is governed by the policy terms supplied for the installation.